Contacts

FAQ

Available only on the territory of Ukraine

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You can return a product that, for any reason, did not fit, provided that its product appearance, packaging, labels, all tags are preserved and if it has not been used. That is why we advise you to try on and carefully examine the product after receiving it in a comfortable environment, without tearing off the labels. You have 14 days from the moment of purchase to return the product in accordance with the Law of Ukraine "On the Protection of Consumer Rights" (https://zakon.rada.gov.ua/laws/show/1023-12#Text).

According to the legislation of Ukraine, there are groups of goods that cannot be returned/exchanged. You can read the list of non-returnable goods at the link (https://zakon.rada.gov.ua/laws/show/172-94-%D0%BF#Text).

To return the product, please send it by parcel together with the original packaging and a completed return application (the application form is enclosed in the parcel with the order).

Return through the "Nova Poshta" branch:

1. Fill out the return application

2. Put the product in the original packaging and the completed return application in the package

3. The goods were sent by the "Nova Poshta" delivery service:

Kyiv, Branch No. 252

Recipient: Julia Golovan

tel. +380633287411

"Easy return" from "Nova Poshta":

Send the purchased product together with the return application by ordering the "Easy return" service in the mobile application or in the online office of Nova Poshta.

To use "Easy Return" you need:

1. Log in to the "New Mail" mobile application or business office.

2. Open "My shipments" and select the received package that you want to return.

3. In the "Manage parcel" section, select "Easy return".

4. Specify the reason for returning the product from the proposed list.

5. Create a new electronic invoice and send the goods to the recipient.

Importantly! When registering the shipment at the post office, indicate the full estimated value of the product (the amount for which you purchased the product). In case of loss or damage of the parcel by the courier service, the JUNEJULY store is not responsible and does not refund the cost of the product. In this case, "Nova Poshta" is obliged to return only the estimated value of the parcel.

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Please do not send postpaid returns. Parcels sent in this way will be returned to the sender.

Please note that the absence of a completed application complicates the process of processing a return and such applications will have to be considered longer. Keep the document with the TTN number until you receive the funds.

All costs of exchange and return of goods are borne by the buyer, except for cases of manufacturing defects (the case of manufacturing defects is determined by us upon receiving the goods back).

In the case of a return, processing takes up to 5 working days from the moment of receipt of the package. Once your return has been processed, the funds will be refunded to the card specified in the return request. Refunds can take up to 30 business days, but we always try to do it as soon as possible.